Security incident response

A hacked Joomla site needs a careful cleanup.

We investigate what happened, isolate malicious changes, clean the affected layers, and help you close the gap that allowed the compromise.

What happens next
Contain the issue Trace the changes Verify the cleanup
Start here

Is your site compromised?

Share a few details and a Joomla specialist will help identify the next step.

Signs of compromise

Do any of these look familiar?

Treat unexpected behavior as a signal to investigate—not something to simply patch over.

Unexpected redirects

Visitors are sent to unrelated pages, search results, downloads, or spam websites.

Injected scripts or links

Unknown code, hidden links, spam content, or unfamiliar files appear in the site.

Browser or host warnings

Browsers, search engines, or your hosting provider flag the website as unsafe.

Suspicious administrator activity

Unknown users, changed settings, password resets, or logins appear in the administrator area.

Files keep becoming infected

The site is cleaned temporarily, but malicious files or changes return afterward.

Unusual server behavior

The site is suddenly slow, sending spam, consuming resources, or generating unfamiliar processes.

The cleanup process

Remove the cause, not just the visible symptom.

Malware cleanup is more than deleting a suspicious file. We look at the surrounding access, extensions, configuration, and persistence paths so the same issue is less likely to return.

  • Review backups and establish a safe working point
  • Compare core files and inspect changed content
  • Check administrator accounts, extensions, and access
  • Verify redirects, forms, headers, and key pages
After cleanup

Recovery is not complete until the site is verified.

Site behaviorImportant pages load without unexpected redirects or warnings.

Access controlUnknown accounts, credentials, and unnecessary access are reviewed.

Search reputationWe identify the steps needed if browsers or search engines flagged the site.

Malware removal FAQ

What should I do first?

SECURITY ALERT

Seeing something suspicious?

Send us the URL and symptoms. Do not include passwords in an email or contact form.

Email Us